Returns

Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received a product that you have ordered.

When exercising your right of withdrawal:

You must announce that you regret it. The message must be sent to us info@stilbyran.com In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated.

You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.

You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.

The amount of your purchase is refunded when we have received the return, but the transport cost is not refunded.

From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.

For more on the statutory right of withdrawal, see here .

Claims and complaints

We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.

You must always contact us for approval before returning a defective item.

The complaint must be sent immediately after the defect has been discovered.

How do you proceed with a complaint?

Any errors and defects must always be reported to info@stilbyran.com where you state your name, address, e-mail address, order number and a description of the error.

If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

Limitation of liability

We take no responsibility for indirect damages that may occur due to the product.

We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.

Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.